The Change Process Essay - 1364 Words

At the beginning of the change process, a crucial aspect for Ghosn was the importance and the need for an open communication in both directions: from upper management to lower management and vice versa. Before he took over the position of the COO at Nissan, he traveled to Japan to gather information from the lower-level management up to the top-level management. Clampitt, DeKoch, and Cushman outlined different communication strategies, which can be found in Ghosn’s communication style. They authors defined the communication strategies based on â€Å"communication effectiveness† and â€Å"amount of informational transmitted† and emphasized that leaders can use the strategies simultaneously (Palmer et al., 2009, p. 305). In the case of Nissan, Ghosn followed the device of transparency to regain credibility, and thus he transmitted an enormous amount of information. Furthermore, the communication effectiveness was middle to high since Ghosn provided detailed information to the people involved in the change. He wanted to avoid confusions, and thus he shared a maximum of information (Hughes et al., 2003, p. 6). Ghosn also engaged people being a part of the change discussion, as an example: He defined the CFTs, which had the challenge to identify the change actions and obstacles. Thus, Ghosn’s communication strategy (at least based on the case study) was a mix of â€Å"tell and sell† and â€Å"underscore and explore† (Palmer et al., 2009, p. 306). Plamer et al. (2009) introduced various questions,Show MoreRelatedHow Change Is A Process1623 Words   |  7 PagesChange is a process. The diagram shows how change can be broken into three sequential states, however the length of this process will be determined by factors such as the extent or degree of change involved. 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